Shipping policy
Shipping Policy
Last updated: August 30, 2026
Thank you for shopping with Zenuva. We aim to make receiving your order as simple and reliable as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.
Order Processing
Once your order has been placed, you will receive an order confirmation by email.
Orders are prepared for shipment as quickly as possible. During periods of high demand, holidays, promotions, or product launches, processing may take slightly longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
Shipping Rates
Zenuva currently offers free shipping on orders over $40.
For orders below the free-shipping threshold, any applicable shipping charges will be calculated and displayed at checkout before payment is completed.
Delivery Times
Estimated delivery times may vary depending on your location, shipping carrier, and local postal service.
Any delivery timeframe provided at checkout or after your order has shipped is an estimate and is not guaranteed. Unexpected carrier delays, customs processing, severe weather, holidays, or other circumstances outside of our control may affect delivery times.
International Shipping
We ship to eligible international destinations available through our checkout.
International customers are responsible for ensuring that the products ordered are permitted to be imported into their country.
Depending on the destination, an order may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities. Where these charges are not collected at checkout, they are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
Order Tracking
When tracking is available, a tracking number will be included in your shipping confirmation email.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
If tracking indicates that your package is still in transit, please allow the carrier additional time to complete delivery.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your address carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.
Zenuva is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
Occasionally, packages may experience delays while in transit.
If your order has not arrived within a reasonable period after the estimated delivery date, please contact us with your order number so we can assist you in reviewing the shipment.
If tracking shows that your package has been delivered but you cannot locate it, please:
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Check around the delivery location and any safe places where the carrier may have left the package.
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Check with members of your household, neighbors, reception desk, or building management.
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Contact the shipping carrier for additional delivery information.
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Contact Zenuva if you still cannot locate your package.
We will do our best to help investigate the situation.
Returned-to-Sender Packages
If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the package, please contact us.
Additional shipping charges may apply if the order needs to be shipped again.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after receiving it.
To help us resolve the issue, please include your order number and clear photographs of the damaged packaging and product.
Changes and Cancellations
We begin processing orders as quickly as possible. If you need to change or cancel an order, contact us immediately.
We cannot guarantee that changes or cancellations will be possible once an order has been processed or shipped.
Contact Us
If you have any questions regarding your shipment or order, please contact us through the contact page on Zenuva.co.
Please include your order number whenever possible so our team can assist you more efficiently.